by Iain Roberts on 25 November, 2015
Last week we said that we had been receiving complaints about Northern Rail fining people for not having a ticket at Piccadilly Station when there was no chance to buy one beforehand.
We didn’t realise that it would open the flood-gates! Complaints about Northern Rail’s behaviour have poured in over the last few days and we’ve agreed to have a meeting with their Revenue Collection manager.
Gatley Village Partnership have started a petition calling for Northern Rail to act. At the time of writing it’s fast heading towards 500 signatures and we urge you to sign it here.
Here are just a few of the many comments we’ve received.
The office at Gatley is often unmanned – the conductors don’t usually venture down the train and I have personally been verbally attacked and had hands placed on me by your staff at Piccaddilly station.
I was rudely greeted getting off at gatley station having just travelled from East Didsbury, asking where my train ticket was. It was physically impossible for me to purchase a ticket due to the fact the ticket offices were closed both ends, else I would have purchased a ticket. I was then questioned and humiliated as to where my ticket was and then received a fine in the post, there was Also a poor school girl in tears who was in the same situation next to me.
I don’t get the train from Gatley but I’ve had hands laid on me, verbal abuse from Piccadilly Station staff. It happens less now with my white cane, but I’ve always been partially sighted and it’s always scary
On a couple of occasions I have been accused, by Northern Rail staff, of lying when I have said that the ticket desk at Gatley is shut. On one particular occasion a member of staff was so sure that he was in the right and that I, as the customer, was obviously lying that I asked him to contact the station – he did and there was no response, thus proving that I was right. He then sold me a ticket, after humiliating me and making me late.
Cllr Keith Holloway said “The volume of complaints, and the similarity between them, is impossible to ignore. Northern Rail need to fix this.”5 Comments